If your question requires that you divulge information thats sensitive and specific to your case, then you should turn to the online help desk, known as Assistance TextStyle. You’ll get an answer both by e-mail and at the help desk. If you have a follow-up question or if, after a while, you lose the e-mail reply, you can consult the ticket you opened on the matter, no matter where you are.
Of course, you can always contact TextStyle by e-mail or by phone. However, bear in mind the benefits for archival purposes of the two methods above.
TextStyle’s Emergency Site
Please follow the link above and bookmark it. TextStyle’s emergency site is hosted on a separate network so that if a problem should arise on the main network, you should be able to find out what’s going on without having to contact TextStyle directly.